Job Description

Objectives of the Service Administrator
To produce an accurate invoice/claim to allow prompt payment
To provide effective day to day workshop administration from job card to invoice
To ensure all scanned job packs meet the manufacturer’s Warranty/R&M standard
To encompass a supportive role within general aftersales activities.
Key Responsibilities of the Service Administrator:
·Audit job card packs in line with manufacturer guidelines
·Ensure all invoiced job packs are scanned in to file director against WIP number
·Submit eskulabs/one link requests as required
·Obtain and update order numbers
·To resolve account queries within 14 days of receipt
·To post and reconcile warranty/R&M payments on a weekly basis
·To resolve R&M/Warranty denials and queries within 5 days
·Maximise available hours to ensure sold hours targets are achieved
·To maintain WIP to agreed levels through out the month
·Ensure WIP remains current and that any aged WIP can be explained
·Ensure all claims submission time frames are adhered to
·Liaise with manufacturer as required via telephone, email etc
Key Performance Measures of the Service Administrator
·All job cards to be invoiced within 48 hours of completed repair
·R&M/Warranty claims to be submitted within 10 days from repair date
·WIP to remain current and at agreed levels
·Maintain labour sales in line with daily operating controls at all times

Required Knowledge, Skills, and Abilities