Job Description

We require a Customer Service & Project Administrator to work for a leading company who specialise in the hire of portable accommodation and associated products. Working within the office, the Customer Service & Project Administrator is responsible for providing project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations. This is a busy role in a fast-paced environment that involves lots of telephone contact and customer service with clients as well as administrative work.

Key tasks of the Customer Service & Sales Administrator:

• Sales administration and order processing
• Post sale contract co-ordination
• Co-ordinate Project Managers site visit and cascade results
• Co-ordinate Support Services and transport for Installations / Decommissions / Site Moves / collections, including the preparation of routes and of generic Risk & Method Statements
• Pre and Post Delivery Customer Support - Managing and processing a high volume all inbound calls from customers and regional offices
• Running reports
• General administrative tasks as required

Required Knowledge, Skills, and Abilities

This position requires someone who is organised, methodical, has a pro active attitude and is able to use own initiative in solving problems. The ideal candidate will have experience in customer service and as an administrator, working in a busy environment and working to targets. Candidates with experience as an Administrator / Sales Administrator / Project Administrator from within a construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an advantage, however, candidates with the relevant administrator / customer service experience from any background will be considered.