Job Description

Primary responsibilities:

• Provide reliable and positive telephone support to customers
• Receive incoming sales orders and enquiries by telephone, email or fax, or from verbal instructions, enter details onto ERP system
• Discuss discrepancies with customer
• Handling customer queries and complaints and following through to satisfactory resolution
• Track and monitor order progress
• Assist Sales Team as required
• Keep CRM system updated and accurate
• Upselling where possible on every enquiry received over the phone

• Provide acknowledgements for every sales order
• Liaise with Warehouse where there are queries regarding stock availability
• Liaise with Accounts where customers are on stop or other financial restrictions are in place
• Undertake the administration of consignment stocks in their determined frequency
• Any other administrative and supportive activities to support the team

Required Knowledge, Skills, and Abilities

Excellent and positive telephone manner and the ability to communicate well both internally and externally Calm and courteous manner, even under pressure Accuracy of data entry Competency with Systems, Excel, Outlook and other web- based platforms (smartsheet etc) Demonstrable experience, ability and qualities in handling sales, product, and general enquiries in a business to business environment