Job Description

Key Accountabilities and Main Responsibilities

• Research and respond to incoming shareholder or third party registration enquiries by letter, email or telephone ensuring that complex issues are explained fully, using the appropriate written style and branding.
• Ensure administration is processed to internal and external service standards
• Feedback to Team Leaders/Supervisor where standards may be compromised
• Ensure full compliance with internal and external procedures and FCA regulations including the CASS rules.
• Precise monitoring and reconciliation of stock transactions through Link’s CREST accounts.
• Vetting and scrutinising with a high level of accuracy share transfer forms to limit the possibility of Fraud.
• Accurately arranging for replacement cheques to be issued to shareholders using the appropriate company systems. 
• Handling of all shareholder communication, from initial sorting of post to provision of responses
• Develop and maintain working relationships with other departments enabling completion of tasks and queries.
• Attendance at Shareholder Meetings if required
• Flexibility around busy periods and business demands
• Additional tasks as required by the specific team/role

Required Knowledge, Skills, and Abilities

Required GCSE Maths grade C minimum GCSE English grade C minimum Knowledge in Excel, Word & Outlook Innovation, change and continuous improvement - Constantly seeking to improve the way business is done through analysis, creativity, problem solving and change initiatives. Communication - The ability to listen, express and articulate information effectively, facilitating two way communications to help create a culture of openness and engagement. Results focused - The desire to meet or exceed stretching performance objectives and quality standards to achieve results. Technical awareness - Understands specialist or professional aspects of work and continually seeks improvements in processes and self. Desirable FCA experience and awareness Experience within the stocks and shares industry either within a brokerage or registrar environment Leadership and performance - Inspiring, motivating, and developing others to achieve outstanding levels of performance and strategic goals. Customer service - The ability to listen, express and articulate information effectively, facilitating two way communications to help create a culture of openness and engagement. Team working - Cooperating with and respecting colleagues to exceed the sum of individual efforts.