Job Description

Main Purpose
To provide subject support including planning, organising and supporting within the Languages and Creative Arts & Media Domains.

Responsibilities
To support customers by:

•    Acting as principal subject contact in the absence of SOs
•    Providing subject advice on a regular basis
•    Dealing with sensitive situations and issues
•    Communicating information to ensure an effective service both verbally and electronically
•    Developing ways to improve service and manage customer demands
•    Identifying and providing relevant material and information in response to requests received
•    Planning and preparing appropriate materials for use at CPD events
•    Composing e-bulletins, social network updates, and letters (where appropriate)
•    Collating and reporting responses and statistics received from CPD events
•    Preparing materials for new and existing centres

To manage subject web pages by:

•    Ensuring consistency and accuracy of style and layouts  
•    Ensuring suitability and relevance of content and documents
•    Uploading documents and landing page information
•    Providing advice and navigational assistance on accessing the Public / Secure Website 
•    Providing assistance on data entry systems via the Secure Website
•    Managing e-mailer subscription lists

To support Examiners/Moderators by:

•    Participation at conferences (where appropriate)
•    Compiling training and development materials
•    Preparing scripts/coursework necessary for conferences
•    Organising conference arrangements, including setting up of exhibitions
•    Booking venues, accommodation and travel as required
•    Arranging and planning itineraries for visiting examiners/moderators (where appropriate)
•    Liaising and communicating on operational procedures 
•    Formulating conference teams for each exam series (where appropriate)
•    Inputting and updating data relevant to senior (and visiting where applicable) examiner auto
payments
•    Compiling and organising additional material required for conferences
•    Issuing invitations (where appropriate)
•    Establishing and maintaining strong working relationships 

To support the project management of subject development by:

•    Facilitating working groups assembled to revise/develop specifications, specimen assessment materials and teacher guidance
•    Preparing documentation for new/revised specifications, specimen question papers, mark schemes and support materials prior to publication
•    Collating feedback received from centres

To service meetings by:

•    Preparing and communicating guidance relating to our client’s websites at CPD (where appropriate)
•    Assisting with the updating of live confidential materials at QPECs (where appropriate)
•    Providing IT support at QPECs, Awards, and Examiner conferences (where appropriate)
•    Collating material in advance of awards, QPECs, examiner conferences and CPD meetings

To proof read and edit materials including:

•    Question papers and mark schemes
•    Chief/Principal Examiners’ reports, Moderators’ reports
•    Specifications and support materials
•    Circulars, letters, bulletins and e-mails

To manage candidate responses by:

•    Collating archive scripts and coursework from each examination series
•    Managing electronic storage for use by the Domain and Research Department
•    Selecting and compiling materials required for scrutiny and comparability exercises
•    Selecting exemplar materials to be used for various purposes

To utilise IT systems via:

•    Content Management System
•    Autopayments
•    RITS system
•    QPMS
•    E-mailer system
•    AS400 system
•    TABS room booking system
•    CPD course viewer
•    Coursework Mark Input system
•    Microsoft Office packages
•    Item Level Data and other statistical resources

Additional Responsibilities and Duties:

•    Appropriate handling and storage of confidential and sensitive material
•    Responsibility and awareness on the application of data protection policy 
•    Delegate and allocate tasks to domain clerical staff (where appropriate)
•    To have an input at DMGs 
•    Promoting subject areas both verbally and electronically
•    Participating in marketing and subject specific events (where appropriate)
•    Representing the domain at steering groups
•    Maintaining awareness of internal practices and external procedures
•    To provide advice for other departments as appropriate
•    To be aware of financial implications and decisions
•    Follow agreed guidelines in relation to our client’s bilingual policy
•    Enhancing skills and knowledge through appropriate professional development courses

Required Knowledge, Skills, and Abilities

•    Administrative skills. •    Organisational skills. •    Proof reading skills. •    Supervisory skills. •    Oral and written communication skills. •    Numeracy skills. •    Flexible approach. •    Ability to carry out routine work paying attention to detail. •    Ability to work independently as well as part of a team. •    Ability to work to deadlines