Job Description

The role of an Administrator:

* To set up customer accounts on the database and integrate all information
* Day-to-day administrative duties
* To manage the implementation process for onboarding customers
* Being the main point of contact for large customers whilst they are being integrated.
* You will attend customer meetings with the Commercial team whilst the customer is at the on boarding stage to ensure we understand and translate all requirements into our systems.
* You will take care of large customers until a point that the account is working well and can be handed over to the Key Customer Support team.
* Be a direct point of contact for support issues and development ideas and implementation.
* Ensure data is reviewed in line with Key Performance Indicators, providing training to staff members and management as and when required.

The ideal candidate;

* Will have strong administration skills
* Will have good customer service experience
* IT Literate
* Will be able to multitask and prioritise workload
* Will have a proactive and self-motivated attitude to work

 

Required Knowledge, Skills, and Abilities