Job Description

Our Administrators / Receptionists provide a variety of administrative support to our care homes and home managers. You will carry out administration duties in a way that is friendly, efficient, professional and timely.  The administration duties include email and postal correspondence, handling telephone enquiries, client admission and occupancy records, financial management tasks and basic recruitment administration.  You will also be responsible for the front desk, meeting and greeting residents, relatives and visitors with a warm welcome and providing the highest possible standard of customer care.  

We are delighted to announce that for a limited time period, we are offering new employees the optional opportunity to start an apprenticeship, studying towards a Level 2 or 3 in customer service. What’s more we will pay you an incentive of up to £2000* for undertaking apprenticeship training. So, if you are looking for a new career in administration, reception and customer service, Colten Care will support you both financially and developmentally. It’s a ‘win-win’ for everyone - you’ll gain a professional qualification and be rewarded for making a positive difference to the lives of our residents.

*Terms and conditions apply/paid in instalments

In addition, working with us offers you a superb range of benefits including:

• Paid breaks
• Excellent inductions, training and ‘on the job’ support
• Friendly team and great support network of internal professionals
• Real career progression opportunities
• Reward for you if you recommend others to work for us
• Annual pay review
• Additional hours / overtime opportunities to suit your circumstances
• Choice of hot or cold meals and drinks on duty
• Free uniforms
• Contributory pension scheme
• Background checks at no cost to you

About You

You are an efficient and competent Administrator or Receptionist with a proven track record in this line of work. You have excellent customer service and communication skills and share our goal of delivering excellence in person centred care. Your literacy and numeracy will be of a high standard, with a good working knowledge of Microsoft Office including Excel spreadsheets.  It is essential that you are flexible, approachable, well organised, with the skill to prioritise and take appropriate action.  You’ll enjoy being busy and ‘multi-tasking’ on a daily basis. Your personality and values will ideally match our own: friendly, kind, individual, reassuring and honest.  

About Us

Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex. 

Our established services are all rated as ‘Good’ or ‘Outstanding’ with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care.

We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-

Required Knowledge, Skills, and Abilities