Job Description

Role Specific Activities

• Deliver the stated quality aims of company policies, external requirements and adopted third party certification schemes
• Overall management and maintenance of all aspects of the business management system and document control in accordance with internal and external requirements
• Development, implementation and maintenance of quality assurance processes and procedures
• Production and development of the annual audit programme that fully encompasses all relevant functions and processes within the organization and within the external supply chain
• Management and verification of the company audit team and planning / allocation of audits in accordance with the defined schedule
• Ensuring training and skill set of internal audit team is maintained and applied appropriately
• Conducting internal and external audits
• Ensuring the quality of audit processes and report generation, providing coaching to internal audit team as appropriate
• Liaison with Procurement to ensure a robust supplier pre-qualification scheme is managed and maintained
• Supporting operational disciplines with the development, implementation and maintenance of system processes and procedures
• Reporting on performance and the continual development of the Business Management System for all company operations
• Provision of support to the commercial tendering and bid process in relation to quality management
• To ensure effective management of designated quality assurance, document control and management system personnel providing guidance and support
• Organization and liaison with all external accreditation bodies to manage certification schemes, recertification and periodic audit programmes, inclusive of ISO 9001 / ISO 14001 / ISO 45001 / Achilles Verify (FPAL & UVDB) / ISO 27001 / TickIt / PED & other industry standards
• To identify and report any deficiencies or urgent matters relating to accreditation compliance or matters associated with the business management system
• To ensure full utilization of internal reporting systems to capture all quality related data, such as audit findings, non-conformities, observations, improvement opportunities
• Ensure the required corrective action is identified and monitored for effective close out to address deficiencies, customer complaints and non-conformities
• Development of training and guidance processes in relation to the Business Management System, including coaching and guiding personnel
• Development and implementation of quality management strategy and continual improvement objectives
• Aid the realization and delivery of quality KPI’s, targets and objectives

Required Knowledge, Skills, and Abilities

Extensive experience in quality / business management, system development and auditing. Experience / understanding of management system standards and accreditation schemes. IT literacy, innovation and pragmatism. Recognized quality qualification. Recognized Lead Auditor Qualification / IRCA Auditor. Member of Chartered Quality Institute is highly desirable.