Job Description

As a Banking Associate Administrator, your responsibilities will include: 

• Providing excellent customer service via phone and webchat to ensure customers have a smooth and first class experience. 
• Checking and analysing customer information.
• Contacting customers to confirm key data and sending out correspondence if required.
• Undertaking all administrative duties as required.
• Updating and capturing relevant data to the CRM system.
• Following company processes and procedures relating to Data Protection.
• Adhering to Financial Services Authority guidelines.

Required Knowledge, Skills, and Abilities

Previous bankingfinancial services experience is essential. Mortgage experience would be desirable but not essential. Excellent communication skills, to include fluent English both written and verbal. Numerate, analytical with excellent IT systems orientation. Strong ability with Word and Excel. High attention to detail Extremely professional, well-presented and motivated with a strong work ethic. Flexible and dedicated with the desire to succeed at all costs.