Job Description

Key Responsibilities

• To manage the learner record journey ensuring details are entered correctly and accurately into MAYTAS to agreed deadlines whilst accurately managing the end to end Maytas systems updating for learners at the Greater Manchester SkillCentre including updating personal details, change in learner circumstance, changes to trainer or classroom learning programme, LOS etc
• Lead on the face to face learner systems induction (sign up) of SkillCentre learners whilst accurately qualifying personal data, eligibility criteria, learning course and funding programme
• To register individuals for their qualifications and make sure that all Awarding Body procedures are followed in order to meet Centre approval requirements.
• Update learner personal details as required during learner journey including change of circumstances (COC)
• In consultation with the tutor and learner, book and confirm all associated learner tests (including re-bookings)
• Invigilation learner tests at the SkillCentre
• Tracking learner Test and outcomes and report back to trainers and learners
• Track all of learner required elements of funded programme to enable the company to claim learner Certificates
• Be involved in tracking learner attendance at the SkillCentre including daily telephone calls following nonattendance.
• Produce professional formal communications to learners aligned to managing learner attendance, discipline and completion
• To update learner leaver information as instructed by the Enrolment, Funding & Customer Services Manager and in line with Company Leaver/non achiever guidelines.
• To ensure that all system errors on MAYTAS are investigated and understood and corrected in a timely manner so that funding into the organization is maximized.
• Assist with setting up open events at the SC including attending open events and carrying out assigned duties
• To be compliant with systems and procedures in regarding to the registration and certification of learners as set out by the Central Customer Services Manager and procedure holder.
• When required to work alongside the Central Customer Services Team and the SkillCentre Central Support Team to develop templates, processes and other general activity in support of Maytas (the central MI database).
• To act as a central point of contact for all enquiries from learners, parents & guardians and SC staff ensuring that requests for information or queries are handled professionally and quickly as possible and that customer expectations are met.
• To manage all day to day financial processes that relate to the registration, testing & certification of SkillCentre leaners including raising PO and sales invoices as appropriate and developing/maintaining appropriate record keeping systems so that queries from accounts can be dealt with quickly and easily.
• To deal with correspondence you receive that relates to SkillCentre learners, making sure that all incoming documents are dealt with promptly
• To maintain trainer Caseload spreadsheets and present reports as requested to enable effective management of performance, the teams and learner caseload
• To establish internal systems for carrying out spot checks on learner entries on Maytas and take responsibility for doing this on a regular basis so that auditable systems are up to date and available for inspection by internal/external auditors at any time.
• To assist, where required, with the production of accurate and timely reports from the system, in order to support performance management.
• To provide generic customer service support services within the SkillCentre should there be the requirement to do so such as covering annual leave etc.
• Handle sensitive student, learner and employer data
• Maintain knowledge of current funding programmes, eligibility and paperwork, to ensure processing of quality of data
• To assist with various administration duties such as opening and sorting the post, answering the telephones for queries, ordering stationery and any other delegated tasks
• To maintain data for audit purposes including scanning and archiving data
• To manage day to day finance processes including petty cash, raising purchase orders and checking invoices
• Administer bursary and other discretionary student payments
• Provide a front of house reception service handling all enquiries swiftly adhering and managing Safeguarding requirements at all times
• To be compliant with Growth Company systems and procedures in regarding to the registration and certification of learners as set out by the Central Customer Services Manager and procedure holder.
• When required to work alongside the Central Customer Services Team and the SkillCentre Central Support Team to develop templates, processes and other general activity in support of Maytas (the central MI database).

Key Benefits include:

• 25 days annual leave plus bank holidays, with the opportunity to purchase up to 10 additional holidays per year pro rata to the start/end date
• Contributory pension scheme
• Up to two days’ paid leave to volunteer at a charity of your choice through our Volunteer2Day scheme
• Extensive learning and development opportunities including courses, staff mentoring and apprenticeships and wellbeing programmes together with a range of other benefits.

Required Knowledge, Skills, and Abilities