Job Description

The Administrator will supply & control the administrative support to the Operations Manager, ensuring that all administrative procedures are being undertaken in total compliance with Company operating instructions and in a timely and accurate manner to ensure the efficient and effective operation of the branch. The role will be reporting into the Operations Manager and will involve supporting other team members, you will also communicate at all levels with Residents, Clients, and Customers & Colleagues.

Key Responsibilities

• To maintain office systems which enable other agency staff to manage their caseload to maximum efficiency
• Ensure all customer & client issues reported are communicated and relevant staff member in a timely manner.
• To gain a full and current working knowledge of the clerical and administration demands of the branch and ensure they are achieving optimum standards of efficiency & effectiveness.
• To maintain customer records on the database and produce relevant information for statistical reports and case reviews.
• To maintain the Service and Maintenance system for Estates' Plant (machinery).
• Provide personal assistance to the Operations Manager as required.
• To manage the workload delegated by the Operations Manager to ensure output targets are met and that each case is closely monitored.
• To undertake any other duties as required by the Company from time to time which may include duties of a greater level of responsibility or skill that those required in the post.
• Carry out any other specific tasks that may be reasonably required by the Operations Manager with the proviso that any permanent changes will be written into the role profile.

Required Knowledge, Skills, and Abilities

We are looking for a candidate with excellent experience in administration, the post holder will need to have a high level of organisation with key skills in accuracy, attention to detail and be a great multi tasker. You will have high levels in Microsoft Office suite. We are looking for a candidate who is flexible and a key team player, who has great levels of business and team communication. You will have effective interpersonal skills and problem solving skills. The ability to work to strict deadlines with the ability to organize and prioritise own workload.