Job Description

Key responsibilities will include but are not limited to:

• Assisting in managing applications and enquiries
• Capturing and accurately recording changes and amendments, liaising with other departments as necessary
• Providing customer support via both the telephone helpline and email and taking responsibility for managing incoming enquiries through to their satisfactory conclusion
• To ensure that all information is input on databases accurately and that confidentiality is maintained at all times
• Specific duties will vary from time to time in line with the business needs
• Ensuring a good understanding of the client's organisation and practices.

Required Knowledge, Skills, and Abilities

Good administrative skills, able to prioritise workload and work on own initiative IT literate with Excel formula experience High standard of literacy and numeracy Able to pick up new systems/processes quickly Great attention to detail Able to write new procedures Good decision making ability Strong interpersonal skills, including very good organisational and time management skills.