Job Description

This role is diverse requiring a high level of attention to detail and exceptional problem-solving skills. You must be an excellent communicator and team player with the ability to build up effective relationships in order to deliver great service quality and enhance our customer experience. You remain calm under pressure and go the extra mile to resolve any problems which may arise.
Specific Role Challenges (key focus areas/challenges expected for post holder)

· Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre.
· Respond to all queries in accordance with company standards. (GSOP)
· Deal with all internal and external customers visiting the Service Centre in a professional manner.
· Manage day to day workload and seek support when required.
· Represent DHL in a professional and efficient manner in order to increase customer satisfaction.
· Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards
· Use computer systems with numerous applications to ensure work completed in accordance with company requirements.
· Plan and prepare working practices ensuring maximum efficiency
· Adhere to legislation including Health and Safety, Working Time Directive regulations etc.
· Expected to comply with DHL standard uniform and ID passes should be worn at all times.
· Adhere to all company procedures
· Act as Service Centre receptionist when necessary
· Perform any other reasonable duties as required
· Safety and security: Adhere to country laws and regulations, company and third party rules and standards.
· Adhere to customs/import/export procedures.
· All employees engaged in activity on behalf of DHL International (UK) Ltd are to comply with all applicable security procedures
· All employees are to bring any potential security breaches or concerns to the attention of their supervisors
Customer/Stakeholder
· To act as the first point of contact for all internal and external customers contacting the service centre
· Communicate with colleagues ensuring that service delivery levels are consistently high
Safety and Security

Required Knowledge, Skills, and Abilities

You must be an excellent communicator and team player with the ability to build up effective relationships in order to deliver great service quality and enhance our customer experience.