Job Description

You will be allocated a ledger which you will be responsible to own and collect outstanding debt. You will also deal with any associated queries and disputes raised through this process alongside working towards targets and deadlines in order to maximize cash collections.

• Contact customers by telephone, letter etc. regarding the collection of debt in accordance with the company policies and procedures.

• Record all action taken on an account utilizing the Debt Management system, following up calls and actions as agreed with the customer.

• Work towards targets for cash collection to reduce outstanding debt exposure to the group.

• Reconciliation of accounts to ensure statements produced are accurate and cash/credit notes are posted to invoices as per the customers requirements. Work closely with cash allocations department.

• Resolve financial queries and disputes relating to invoicing by liaising with internal staff and external contacts.

• Build strong relations with customers to ensure excellent customer service.

Required Knowledge, Skills, and Abilities

The ideal candidate will have at least 2 years business to business credit control experience managing a challenging aged debt ledger. You will also have strong IT skills and be able to use excel to intermediate level.