Job Description

The role:
• Support in the management of customer queries
• Work managers to respond to internal and external customer inquiries, creating reports and analysis as well as other tasks
• Receive and deposit customer payments, post and apply cash remittances and credits / adjustments
• Process dispute / deduction adjustments and write-off balances, once agreed with business and finance management
• Analyse and reconcile accounts, identifying issues and trends
• Perform bank reconciliations, ensuring that cash is applied accurately and promptly
• Create new customer accounts, issue statements and perform general AR administrative tasks

Required Knowledge, Skills, and Abilities