Job Description

Main duties:

• Receiving incoming calls from customers via the telephone and email
• Ascertaining information from customers and prioritising the diagnosis of each job to allow for efficiency 
• General administration - Microsoft word, email and excel skills required
• Entry and configuration of data into the clients online system
• Identifying works against the clients scope of service
• Liaising immediately with the senior planner on any works that cannot be completed satisfactorily
• Work to deadlines, prioritise workload and some performance targets

Required Knowledge, Skills, and Abilities