Job Description

A global service business requires a Credit Controller to join them in a newly created role. As Credit Controller, you will report to the Credit Manager in a busy, high volume fast paced role.

Duties & Responsibilities:

• Proactively chase overdue invoices from your ledger of customer accounts
• Resolve customer invoice queries timely and effectively
• Track queries and work closely with operational staff to resolve invoice queries
• Provide accurate customer account updates
• Highlight problematic accounts or issues and suggest solutions
• Manage the escalation process and gather all correspondence
• Match receipts with remittance advices
• Build and maintain effective working relationships with customers and operational staff
• Meet month-end deadlines

As Credit Controller you will be a key member of the Credit Control team and spend much of your time on the phones. You will liaise closely and regularly with your customer base and operational staff. You will use your objection handling skills to effectively resolve customer queries and historic queries and add real value to the role. You will be regularly reviewed on a weekly and monthly basis with your Manager to track progress, troubleshoot through issues, share ideas and suggest improvements and solutions.

Required Knowledge, Skills, and Abilities

Previous experience in a Credit Control role. Proactive approach to problem solving. Strong prioritization skills. Excellent customer service skill set - going above and beyond. Experience in Microsoft Office applications, particularly Excel. Ideally have experience of using ERP systems.