Job Description

• Answer incoming calls for the business, providing information, transferring calls and/or taking messages as necessary – providing a best in class customer experience
• Screening calls for senior staff and getting rid of cold callers
• Being present on reception ensuring the reception area is welcoming to visitors
• Corporate hospitality- welcoming clients, organizing refreshments, seating clients in reception, ensuring meeting rooms are clean and tidy after use, ensuring ongoing meetings are refreshed at regular intervals
• Assist employees with meeting arrangements including booking meeting rooms and organizing lunch/refreshments
• Maintaining refreshment bar in reception
• Provide reception and security service, welcoming visitors and ensuring they sign in and out of the sign-in book
• Answering the front and back doors
• Taking in delivery of parcels and ensuring their appropriate distribution to various departments within the business
• Organizing daily collections for Royal Mail, DPD and DHL.
• Handling incoming parcel clearance emails from customs
• Keeping reception tidy and presentable at all times
• Credit control and additional finance support and any other administrative duties as and when required
• Taking Credit Card payments in person and on the phone for customers
• Receipts for sales staff
• Seasonal re-dressing of reception mannequins and reception area
• Organization of charitable events – Macmillan day, jumper day, etc.
• Liaising with other staff regarding re-ordering of supplies i.e. tea, coffee, drinks, snacks etc.

The person applying for role needs some previous experience or a similar role containing at least some of the above criteria and be able to use a computer competently ideally with experience in Word, Excel, Outlook. Training can be provided for our internal system Navision, and training can also be provided for DPD and DHL portals if needed.

Required Knowledge, Skills, and Abilities

Must have excellent time keeping and attendance record. Strong organizational skills. Ability to adapt to changes and tackle challenges efficiently and effectively. Strong attention to detail. Excellent customer service skills. Ability to priorities workload. Strong negotiation skills. Able to multi task. Computer literate and excellent excel skills – Word, Excel & Outlook. Work on own initiative.