Job Description

Main Purpose(s) of the job:

To provide a comprehensive and effective administrative service to operational staff in the Social & Community Services Adult Social Care Team.

Background

The Adult Social Care Teams are multi-disciplinary teams consisting of Managers, Social Workers, Occupational Therapists, Coordinators and Administrators. The team provides information, advice, support and a range of services to adults in Oxfordshire. The aim is to offer people choice and control over their care and support, helping them to stay independent, safe and in their own homes.

Main Duties:

* To act as first point of contact for the team, taking initial information via telephone calls, recording and routing these correctly: dealing with the enquiry wherever possible, forwarding onto Duty workers or named workers. Taking accurate messages and/or referrals; dealing with all callers tactfully and in a friendly, helpful and professional manner. To forward messages using the range of integrated systems available e.g. email, voicemail, text etc.

* To undertake case recording onto our database, and the Social Care Records (and to provide support to operational staff undertaking this work.

* To maintain other databases belonging to SCS; to provide performance management information as required by Managers.

Required Knowledge, Skills, and Abilities

ESSENTIAL CRITERIA Educational achievements, Qualifications, Training and Knowledge: Maths and English GCSE Grade C or equivalent Evidence of ongoing training and development in relation to administration Experience: Experience in general administration work, particularly in an electronic environment Experience of working in a busy and demanding office environment. Experience in using effective communication with both the general public and work colleagues Up-to-date working knowledge of MS Office (preferably MS Office 2010 and Windows 7) - Word, Excel Outlook