Job Description

DUTIES AND RESPONSIBILTIES

• Regularly liaising and working in conjunction with Property Managers and Client Accounts dedicated to specific Clients or properties
• Maintain tenant database with accurate details to assist in pursuing arrears
• Work with a minimum of supervision on the collection of overdue accounts
• Acting pro-actively prior to deadlines in contacting regular late payers
• Uses initiative to achieve targeted results, while promoting customer goodwill
• Daily liaison with Cashiers to enable correct information is available to the Property Managers
• Reconciliation of accounts when necessary
• Reporting directly to Clients on the progress of obtaining arrears
• Other ad hoc duties as and when required

This job description does not form part of your contract of employment and the duties may be amended from time to time.

Job Types: Full-time, Permanent

Salary: £18,000.00-£20,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance

Schedule:

• Monday to Friday

Licence:

• AAT (Preferred)

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Previous experience working in a busy in Credit Control team Professional telephone manner Clear communication skills Ability to demonstrate empathy when required Good IT skills Work well in a team environment Organised and able to work on own initiative Able to prioritise and work under pressure Basic accounting knowledge and able to reconcile accounts when necessary GCSE or equivalent (Required) credit control: 1 year (Required) accounting: 1 year (Required)