Job Description

The role comprises (but not exclusive to)

• Collection of outstanding monies due to the business via telephone, email, text messaging and letter in line with company processes
• Resolution of customer queries and providing information to customers in a timely fashion
• Daily monitor and resolution of Credit Control shared email inbox’s
• Escalation of overdue accounts to the Senior Credit Controller
• Daily processing of customer payments
• Maintain accurate and detailed records of activity and contact on customer accounts
• Review and update risk levels on a quarterly basis on the system
• Provide weekly feedback on accounts for processing through Debt collection to legal
• Completion of Proof of debt paperwork as necessary
• Any other ad hoc duties as requested
• Work in conjunction with Company Value’s
• All tasks to be carried out in line with the relevant and applicable company policies in place at the time

If you are looking for a rewarding all round credit control role in a busy dynamic setting then this is the role for you.

Required Knowledge, Skills, and Abilities

This is a varied role (no 2 days are ever the same!) with plenty of opportunity to build and expand your experience within this field up to and including Court Process, and afford you the opportunity to contribute towards the future Credit Control function.