Job Description

Our expanding client requires multiple temporary, Customer Resolution Administrators to support in their Peterborough Depot near Westwood. All temps will be responsible for:

• Responding to queries in line with service level agreements and prioritising workload.
• Thoroughly investigating complaints to reach a resolution.
• Managing various customer queries generated via the client website.
• Accurate Data entry onto Excel workbooks.

The position offers:

• Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be over 5 days out of the 7 and will include weekend working.
• Free on site parking
• An hourly rate of 8.72p/h

Required Knowledge, Skills, and Abilities

Be adaptable to change and new systems Have experience of end to end case management in a Customer Service setting. Have access to the internet at home should Covid-19 guidance require home working at any time.