Job Description

The Credit Controller role is accountable for the day to day Credit Control of Sales Ledgers within THG. This involves timely and accurate B2B debt collection and sales orders and risk management in line with group credit policy. The role is cross-functional with Credit Control Transaction Team, AP, Finance and other THG internal functions such as Sales and requires the ability to fully support the Credit Management in ensuring all monthly schedules are completed on time, including any reporting information that may be required.

Performance Delivery

• Managing Specific Ledgers for businesses within the overall Group Structure.
• Actively chasing overdue debtors for payment.
• Working with the relevant Sales Divisions to provide Customer support.
• Provide Excellent Customer Service.
• Providing reporting information for Weekly Individual and Group Team Dashboards.
• Supporting Month End Reporting and closedown procedures.
• Working to Team and Individual Targets.
• Sales Insurance administration.
• Customers’ disputes resolution.
• Manage customers’ held orders timely and efficiently to support business growth.

Benefits

• Competitive salary
• Bonus scheme
• Company discounts

Required Knowledge, Skills, and Abilities

A high-volume shared service environment would be desirable. Proven track record of high performance and Credit Control experience. Instil a responsive ‘right first time’ approach. Good telephone skills. Good Cash collection technique. Fluent in English, verbal and written. Another European Language is a plus. Understanding of Basic Credit Control Practices. Basic Understanding of credit insurance policies. Confident of communicating by Telephone or email. Excellent attention to detail. Positive ‘Can-Do’ Attitud. Previous Credit Control role experience in a fast-paced, multi-functional, Finance environment. Office IT literate, preferably with advanced MS Excel skills. Experience of working in a Shared Service Centre. Sage or other ERP system’s knowledge.