Job Description

Due to expansion we are looking to recruit a Key Accounts Sales Administrator to support our growing Key Accounts team. This person will have a crucial role supporting the Key Accounts Department, coordinating and maintaining the administration activities which underpin our key customers, through liaison with our customers’ central admin teams and our own subsidiary network. If you believe you have suitable experience and are looking to progress your career, this position could be for you.

Responsibilities:

• Supporting the Key Accounts Administrator, ensuring our administrative activities that underpin each key account trading agreement is fulfilled to in terms of pricing, provision of rebates, maintaining service level agreements, new account set up, linking to our growing subs network.
• Coordinate new customer account set up and account construct, ensuring pricing, SLAs ordering and returns protocols are clearly defined.
• Daily liaison between our customers’ central admin and procurement teams and our own subsidiary network to ensure we are consistently delivering in line with commercial agreements.
• Investigation and resolution of pricing, invoice and returns queries, through liaison with both the customer and our service network teams
• Managing the retrieval and provision of PODs and POCs to reconcile customer accounts and facilitate timely account settlement.
• Liaison with our credit control team in Bradford to ensure customer accounts payment queries are logged and resolved.

Required Knowledge, Skills, and Abilities

Strong IT skills essential. Email, CRM, Word and Excel all used daily. Strong analytical skills and problem solving experience to understand and then resolve administrative errors. Excellent telephone manner, strong communication and customer service skills. The ability to build strong working relationships. Excellent organizational & time management skills. Previous experience with admin support, query investigation and issues analysis. Knowledge of MAM Autopart also beneficial but not essential.