Job Description

In this role you will be responsible for providing classroom and online training services for all of their professional and corporate clients. This will be a mixture of standard off-the-shelf modules and bespoke programmes. You will also be responsible for maintaining existing training material, creating new courses and generating video and audio content for our online training service. 

This is currently a home-based role, but you will be expected to travel to clients once current restrictions are lifted and this could be anywhere throughout the UK and Eire.  There will also be an expectation to visit their offices based in Maidstone, Kent on a regular basis (twice a month)
They will ensure that you are fully conversant with the range of software, its use and implementation in a professional and corporate environment. They are also committed to helping you maintain your professional knowledge, funding continual professional development and, if relevant, assisting with exam fees. They will ensure you have the necessary budget to make your role as effective and rewarding as possible.

Primary tasks

·    To provide training in the use of the software and the company’s suite of templates, as and when required, to any user or potential user, either at the company’s training centre or at user firms’ offices
·    To assist the Education & Media Manager in maintaining and/or developing suitable training material for use on the company’s training courses
·    To assist with the maintenance and development of training material to assist users in the operation of the company’s templates
·    To work with subject matter experts to research, develop and deliver new material including, articles, video and audio content
·    To assist with the preparation of video and audio training material, including webinars
·    To provide internal training to staff on product updates as and when required
·    To assist the Support Team on non-training days, answering client calls, dealing with any problems that may arise, including repairing client files that are sent in electronically for attention
·    To maintain your professional knowledge, and remain up to date with current trends in the accounting software and cloud software market
·    To provide office based pre-sales support
o    Reviews of client reporting requirements
o    Query handling
o    Preparation of training proposals

·    Support other internal teams as required with advice and guidance on Education and Media matters
·    Attend service meetings at key clients as required

Required Knowledge, Skills, and Abilities

·    5+ years of experience in a statutory accounting or compliance role  ·    A formal full or part qualification in accounting ·    Client contact experience ·    Strong presentation skills ·    Excellent verbal and written communication skills  ·    A strong interest in Information technology, Cloud technology, and its application within the finance sector ·    Strong work ethic and an ability to work with minimal supervision  ·    Patient and persistent ·    An attention to detail and accuracy  ·    Highly competent in the use of standard office IT systems ·    Strong inter-personal skills and ability to work as a team ·    An aptitude for learning  ·    Commercial awareness  ·    A full driving licence, valid to drive in the UK