Job Description

YOUR DUTIES

You will join a team of other Office Administrators, where your primary responsibility will be to ensure compliance with processes by supporting key business contracts. This will see you auditing pre and post installation documentation to ensure only compliant work is moved to the next stage of the process. Importantly, a lot of your daily work will be completed within strict contract timelines.

Your duties will include:

• Processing installation paperwork from surveyors and installers, and submitting them for payment
• Raising invoices on submitted jobs
• Uploading documents and inputting data onto bespoke systems
• Ensuring all works are checked for 100% compliance before submission
• Accurately updating client portals
• Telephoning sub-contractors and engineers to chase jobs and documentation
• Maintaining excellent relationships with engineers
• Providing administration and customer support throughout the process
• Adhering to SLA’s and flagging any issues

WHAT’S IN IT FOR YOU?

This is a full-time, temporary-to-permanent position. You will be made permanent after 12 weeks, following a successful probationary period.

You will receive a starting rate of pay of £9.30 an hour, rising to £9,40 after 3 months, £9.50 after 6 months and £10 an hour after 12 months. Overtime is also available and paid at time and a half.

You will work 40 hours a week and the current shifts are 9.00am until 5.30pm Monday – Friday (with 30 minutes’ unpaid lunch break each day).

Benefits include 22 days’ annual leave (plus bank holidays) and this will increase every year up to a maximum of 25 days. The business also operates other incentives to encourage team work and strengthen performance.

Required Knowledge, Skills, and Abilities

Be experienced working in administration Be comfortable working in a fast-paced environment and to tight deadlines Bring strong attention to detail and be very accurate Have excellent communication skills, with a strong telephone manner Carry experience and be confident using Microsoft Excel, Word and Outlook Carry experience using multiple systems, including a CRM Be able to work from head office (with the potential to work from home longer term)