Job Description

The main goal of this role is to work closely with an Account Manager in order to assist with the day-to-day management of a number of designated national corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.        
What can we offer you?

• Competitive salary
• Generous pension scheme
• Free parking
• 24 days annual leave
• A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
• Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

What will I be doing as a Customer Service Coordinator?

• To take responsibility for the day-to-day management of the accounts including intelligent decision making.
• Working closely with several Account Directors to manage day to day client expectations.
• Accurate and timely launch of contract documentation and housekeeping of customer records.
• Pro-active management of outstanding job – order, service and callouts.
• To build professional business relationships with designated customer including courtesy communication.
• Management of visit reports and quotations including I sales production and preparation.
• Resolution of customer disputes including liaison with other areas of the business as necessary.
• Preparation and submission of weekly/monthly/annually KPI information.
• Organisation and prioritise of own workload.

Required Knowledge, Skills, and Abilities

Possess prior experience of Admin customer service experience from a high volume or complex contract environment Demonstrate a professional attitude and exemplary customer service skills Be forward thinking and self-motivated Have a good level of IT literacy, especially Microsoft Excel