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Customer Service Administrator
  • United Kingdom - Lancashire - Blackburn -
1 year ago
Administrator
Permanent
Job Description

The main goal of this role is to work closely with an Account Manager in order to assist with the day-to-day management of a number of designated national corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.        
What can we offer you?

  • Competitive salary
  • Generous pension scheme
  • Free parking
  • 24 days annual leave
  • A central Benefits programme that offers a wide variety of discounts, soon to include Health & Wellbeing services
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

What will I be doing as a Customer Service Coordinator?

  • To take responsibility for the day-to-day management of the accounts including intelligent decision making.
  • Working closely with several Account Directors to manage day to day client expectations.
  • Accurate and timely launch of contract documentation and housekeeping of customer records.
  • Pro-active management of outstanding job – order, service and callouts.
  • To build professional business relationships with designated customer including courtesy communication.
  • Management of visit reports and quotations including I sales production and preparation.
  • Resolution of customer disputes including liaison with other areas of the business as necessary.
  • Preparation and submission of weekly/monthly/annually KPI information.
  • Organisation and prioritise of own workload.

Required Knowledge, Skills, and Abilities
Possess prior experience of Admin customer service experience from a high volume or complex contract environment Demonstrate a professional attitude and exemplary customer service skills Be forward thinking and self-motivated Have a good level of IT literacy, especially Microsoft Excel

Reference no: 18345

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