Job Description

Main Duties & Responsibilities:

* To maintain schedules of work and events within the Clinical Assessment Centre.
* To manage and progress the casework of Test Preparation activities which includes examiner allocation, role player requirements lists, playouts & generations, exam instructions, mark sheet files, circuit reports and candidate lists.
* Assist in the setting up of meeting rooms and the examination circuit.
* Deliver events and assessments to a high standard and on time, undertaking all duties associated with the event on a rota basis.
* Accurate processing and publishing of event results.
* To action incoming requests and queries, adhering to SLAs, and escalating queries appropriately.
* Liaise effectively with candidates by phone, written communication and face to face throughout the exam process, maintaining a professional relationship at all times.
* Liaise with external parties such as Associates, role player agencies, marking bureau, external hire organisations and couriers.
* Liaise with internal staff to ensure the smooth running of events, including the Assessment Development Team, Contact Centre, Facilities, and Document Services.
* To input authorised orders for stationery and technical equipment.
* To provide training, support and advice to colleagues.
* Refer exceptions and complaints to the Assessment Delivery Team Coordinator and the Assessment Delivery Manager for advice and management as appropriate.
* Monitor candidate requests for reasonable adjustments at PLAB exams. Process standard requests and refer all other requests to the Assessment Delivery Manager.
* Maintain accurate records within Siebel, ensuring that they can be effectively tracked, monitored and progressed to meet SLAs.

Required Knowledge, Skills, and Abilities