Job Description

Key duties and responsibilities:

– Liaise with suppliers to obtain copies of all clients invoices on a monthly/quarterly basis

– Manipulating the current invoice validation report into manageable sections and ensuring updated on a monthly basis

– Entering the invoice details onto the database and producing a client report

– Referring queries that arise from invoice validation to Client Services Query Management

– Submitting client meter reads to the energy supplier and monitoring clients’ energy consumption in line with the T&Cs of their contract(s)

– Produce monthly consumption reports on client request

– Liaise with Utility Services Operations Manager to make them aware of clients that are exceeding/not reaching their set KVA and where reactive power charges are being implemented

– Liaise with Energy Consultants and clients to gain feedback and suggestions to help improve our service

– Attend and fully participate in regular performance reviews, one to one meetings and company appraisal system

– Ensure CRM system is updated with all supplier and client contact, notes must be 100% accurate, detailed and complete

– Provide general administrative support to the office by ensuring any filing is attended to efficiently.

– Understanding the basics on the energy industry & markets and be able to speak confidently about the industry

– Continuously strive to increase market knowledge by partaking in quizzes and review market pulse and other updates communicated to the business

– Demonstrate awareness of internal processes and provide suggestions for process improvement

– Submit weekly reports and planners to the Head of Operations.

– Carry out any other reasonable duties as required by the company

– Adhere to the company and department standards, policies and procedures.

– Adhere to the policies and procedures to attain and maintain the required competency level to perform the role and, in particular, to promote a culture where customers are treated fairly, with openness and honesty.

– Apply company values in all day to day activities.

– Understand the health, safety, environmental & associated legal requirements that are relevant to our work and comply with these. Actively promote issues regarding health, safety & the environment.

Required Knowledge, Skills, and Abilities

Work experience which has involved analyzing and inputting numerical data is essential. Experience of reviewing and processing large volumes of invoices is desirable. Strong oral and written communication skills in English is essential. Strong numerate ability and analytical skills are essential. The ability and experience of inputting data into systems quickly and accurately is essential. Knowledge and experience with the MS Office product suite is essential. Experience of using MS Excel and in-house finance systems is desirable.