Job Description

Main purposes of job

* Liaise with solicitors, developers and clients to ensure timely progression of exchange and completion of cases
* Thoroughly chase and process Life Insurance applications from submission to activation
* Accurately input data & record actions taken on cases onto internal system to form audit trails
* Liaise with internal brokers, clients, developers, estate agents, solicitors, insurance providers and medical professionals to expedite application turnaround
* Deliver exceptional customer service to all parties on telephone and email communications
* Ad-hoc administration duties such as generic admin, reports, file compliance checks, updating CRM systems etc
* Accurately key, submit and process Help to Buy applications in a timely manner.

Required Knowledge, Skills, and Abilities

* Excellent customer service skills * Professional telephone manner * Effective and fluent communication skills * Proactive, seeks out resolutions without prompt * Proficiency with MS Office, esp. Outlook and Excel * Works well in a team to meet targets as well as able to work on independent tasks/project * High attention to detail * Previous experience dealing with New Build purchases and/or Life Insurance applications