Job Description

Key Duties:

• Answer incoming telephone calls, directing callers to appropriate people and resolving questions and issues.
• Respond to enquiries from clients and insureds received by phone, letter, e-mail or fax (where possible) in a courteous and helpful manner and ensure that all information is obtained and communicated correctly.
• Validate policy details and set up new legal expenses insurance claims on the Claims Management System
• Type letters/memos/emails/ and deal with correspondence as appropriate
• Greet visitors, arrange for refreshments for visitors and deal with deliveries

Required Knowledge, Skills, and Abilities

The successful candidate will have excellent verbal and written communication skills with an excellent telephone manner. Previous experience in Administration or Customer Service would be essential. However attitude is more important.