Job Description

Duties & Responsibilities:
* File & Archive Work Orders on to the PIER System & Send over to the Archive Dept.
* Contact Customers to check that the job has been completed satisfactorily for VOC work orders
* To update work order progress in EAM
* Undertaken general administration duties for the Engineering
* To contribute to KPI and compliance reporting.
* To contribute towards, further development and implement key objectives.
* To set up and manage document management process and storage facility.
* Making our customers lives' easier is a critical element of this role.
* To follow the business' Code of Conduct and comply with the Client's company rules and maintain a high standard of discipline.
* To carry out other duties as may be reasonably requested from time-to-time

Required Knowledge, Skills, and Abilities

* Good communicator and able to negotiate * Excellent numerical agility * High calibre IT skills * High Level of understanding of customer service excellence and the ability to deliver quality service * Smart, presentable appearance * Personable and approachable * Good communication skills * Literate and numerate * Flexible and adaptable * A team player with the ability to work from their own initiative * Must always wear provided relevant uniform/PPE at all times. * During the course of your duties you may have access to confidential information, which must not be divulged to an unauthorised person at any time. * This job description is not an exhaustive list of responsibilities to be undertaken by the post holder and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the post * Must satisfy any reasonable request from Management * Must be willing to undertake administrative duties as and when required. * Must be willing to undertake a multi-functional role e.g. system administration * The ability to attain and retain security clearance to SC leve