Job Description

The Role

We currently have an opportunity for a part time (17.5 hours a week) Income Recovery Administrator to join our dedicated team.

Working as part of the Income Recovery team, you will provide a highly professional, customer-focused, income recovery service to Hightown`s residents.

You will be self-motivated, with a commitment to improving our services and working collaboratively with colleagues.

The contracted hours of work will be 10.30am until 2.00pm, Monday to Friday. You will be required to have some flexibility for training or to meet the needs of the business but if this is the case you will be given advanced notice.

Our Benefits

In return for your hard work and commitment, we offer a considerable benefits package.

This includes:

• Generous annual leave allowance of 25 days per year, plus statutory bank holidays, rising with service (pro rata for part time hours)
• £11,802pa for a 17.5 hour a week contract and bonuses available on top of your basic salary
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Workplace pension scheme
• Life assurance of three times your annual salary
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Free Onsite Gym

Required Knowledge, Skills, and Abilities

Provide telephone support to the Income Recovery Team, dealing with telephone enquiries about rent accounts. Monitor rent accounts, ensuring appropriate action is taken to deal with arrears of rent and charges Minimising current and former tenant debt and meeting Hightown`s income collection targets Knowledge and understanding of welfare benefits is desirable, with a background gained in debt recovery essential.