Job Description

Answering incoming calls and directing to appropriate person

Liaising with production on the progress of orders and check what orders will be ready to ship and raise Invoice/credit note as appropriate

Upload invoices on to different portals, e.g. Tungsten & Tradeshift

Produce despatch labels and ensure that delivery addresses are correct on all documents.

Print despatch manifest and make sure it's signed and daily collection has been taken place, and file relevant paperwork.

Make shipping claims for late deliveries or any discrepancies

Arrange different couriers like FedEx, UPS, DHL or TNT for UK & Overseas parcels

Chase couriers if they do not arrive and handle problems with missing parcels

Take all relevant paperwork to production and make sure that relevant paperwork is on the correct parcels

Make sure that Factory Despatch department have relevant labels for their boxes i.e. fragile stickers

Frank invoices that are going by post, to file all the paperwork and run end of the day figures

Provide occasional cover for internal Sales

Position Details:

• Hours of work - Monday to Thursday 8.30 to 5.00 and 8.30 to 4.30 on Fridays
• 4 weeks holiday
• Pension scheme
• Competitive salary depending on age and experience
• Salary 22k

Required Knowledge, Skills, and Abilities

Previous Office Administration experience necessary. Sales Admin experience is a plus. Knowledge of Sage 50 or similar Sales Order Processing software desirable Confident communication skills (face-to-face, email and telephone) Self-motivated Being analytical, creative and self-driven Good teamwork and networking Personal organisation Live within commuting distance of Stanmore