Job Description

The Role
As Sales Administrator, you will work within the Customer Services Team to process customer orders to exceptional standards in a busy environment. You will also work with the Office and Warehouse Teams to seamlessly and smoothly fulfil all customer orders and make them available to the warehouse team for timely packing and despatch.

Key Responsibilities:

• Managing the Sales Invoice Manager system and all aspects of order processing, ensuring prompt and accurate SO picking lists and labels given to warehouse
• Managing and reporting on all aspects of Sales Invoice processes and stages to include processing of post catalogue requests
• Answering incoming calls, directing calls and taking messages
• Answering incoming customer calls, processing sales, and accepting payment for products and services
• Answering questions about product specifications and pricing and aid with simple complaints
• Performing administrative duties such as updating records and providing excellent customer service
• Keeping organised carrier records and files including correspondence, end-of-day reports, statements, claims, etc.
• Developing a good working knowledge of the company system and how it can aid in the SOP’s role
• Assisting with keeping supplier, customer and product records up to date, compliant and accurate
• Supporting the office administrator and performing administration duties when the administrator is absent or out of office

Rewards
For the role of Sales Administrator there is on offer:

• A salary of £16,500 to 19,500 per annum, subject to experience
• 28 days holiday including bank holidays
• Health plan
• Workplace pension

Everything our client does is tailored towards providing a brilliant service to their customers. If you are a reliable professional who is organised and takes pride in your work, please apply today

Required Knowledge, Skills, and Abilities

Highly organised and accurate with excellent attention to detail Flexible with the ability to manage competing priorities Highly adaptable with the ability to remain calm under pressure Outstanding customer service and communication skills An aptitude for picking up knowledge of systems and products quickly Able to adapt communication when interacting with customers and colleagues A creative problem solver who can turn complaints into positive solutions Confident, friendly and enthusiastic about helping customers Reliable, responsible with a ‘can-do’ attitude willing to lead by example Someone who thrives in a busy environment A positive, cheerful outlook and relish personal responsibility Good telephone manner and written and verbal communication skills Confident IT skills including MS Office, CRM & CMS systems