Job Description

Key Responsibilities and Accountabilities:

1. Business Processing:

• Check accuracy and completeness of new business documentation

• Ensure that all business applications are processes accurately and efficiently, in a compliant manner to the firms standards

• Ensure all supporting documentation is maintained as per company procedures

• Record fees

• Ensure all work is followed up promptly in line with company standards

• Send letters of authority, gather accurate information and pass to paraplanner for analysis

• Obtain illustrations and application forms

• Portfolio valuation production

• Ensure fund switches / rebalances are carried out accurately and within company timescales

• Prepare packs for potential new clients

2. Client maintenance:

• Provide an efficient, friendly, and professional point of contact for clients and enquiries, by phone, email and in person

• Deal and allocate accordingly incoming post

• Input and maintain accurate client records on the back-office system, Platform and any other IT systems e.g. cashflow & risk profiler

3. Review:

• Organising client review meetings by phone, email and in person

• Prepare client review pack including valuations & supporting paperwork

• Support paraplanner & financial planner in delivery of review

• Implement agreed actions in coordination with the paraplanner

4. General:

• Filter general information, queries, phone calls and invitations to planners by redirecting or taking forward such contact as appropriate

• Other duties as directed by management

PERSONAL SPECIFICATION

EXPERIENCE

At least 2 years experience working as an IFA administrator

At least 2 years working within a financial planning environment

QUALIFICATIONS

Certificate in Financial Planning or equivalent

KNOWLEDGE

Microsoft Word, Excel and electronic diary management

Financial Services back office systems

Advanced Excel

Knowledge of Financial Services Products

Required Knowledge, Skills, and Abilities

Interpersonal skills to develop and maintain client trust and inspire confidence Able to communicate effectively in verbal and written form Highly organised, methodical and disciplined Shows initiative and takes personal responsibility for completing tasks Able to work within defined business processes Adopts a positive attitude, willing to assist others when busy Able to work under pressure on occasions to achieve deadlines Attention to detail Ability to achieve agreed outcomes without supervision Prioritise and plan own workload