Job Description

Our impact

• Over 2 million lives have been transformed by our work since 1978, an average of 66,000 services offered per year
• We have completed more than 1100 community development projects including the reconstruction of schools, clinics, orphanages, water wells and agriculture programmes. Providing local training and infrastructures to enable and sustain their future success.
• We have trained more than 5,900 local professionals (including surgeons) who have in turn trained many others, over 198,000 local people, in basic healthcare
• Our hospital ship proudly boasts a purpose-built hospital including six state-of-the-art operating theatres, intensive care, and we are in the process of building a second ship to more than double our capacity.
• We have provided care in over 50 of the world’s poorest developing nations.

About the role

We are looking for a dedicated individual to work in our customer care team, to ensure our supporters are well looked after and have the best possible experience with Mercy Ships. This individual will have excellent attention to detail and be able to manage multiple priorities at the same time to provide outstanding administration support to our Engagement and Philanthropy teams. This is an exciting opportunity for an enthusiastic individual to use their skills and experience with an organisation that has a tangible impact on those in need.

Your main responsibilities will include:

• Handling all incoming enquiries through phone, post and online; providing an extremely high quality and consistent level of customer service.
• General office support such as answering the phones and door, franking outgoing post and organise courier services.
• Sending out correspondence and products according to the relevant supporter journey, in a timely way.
• Inputting all data to the database, Salesforce, ensuring thorough, accurate and compliant information.
• Processing gifts from individuals or organisations in a timely and prioritised manner, adding all additional and useful information such as gift aid, phone numbers and updated addresses.
• Utilising formulae and run pre-written macros within Excel to manipulate data ready for import to Salesforce.

Required Knowledge, Skills, and Abilities