Job Description

We are looking for you to share our passion and help us achieve our mission. We offer a vast range of benefits to our employees: 

• Office based in Welwyn Garden City with temporary remote working due to COVID-19
• This is a 12-month renewable contract 
• £19,000 per year pro rata
• 40 hours per week, Monday to Friday 8.30am to 5pm
• Free parking
• Travel expenses paid when working offsite
• Herts Rewards and Herts Care Academy Benefits
• Pension and Sickness Scheme
• Employee Assistance Programme
• 36 days holiday (inclusive of 8 bank holidays)
• Friendly and supportive team
• Annual Care Awards
• Team building days and team events

What does this job involve?

• First point of contact for enquiries and queries
• Provide great customer service to all customers
• Source new customers from HCPA members database
• Collate and input data for reports
• Provide customers with relevant paperwork
• Support the Project Lead to ensure smooth running of the IFS & Skills Audit Process
• Proactively contact customers to follow up enquiries, pursue information and offer support
• Develop and maintain efficient administrative processes
• Any general tasks as requested which contribute to the smooth running of HCPA

Required Knowledge, Skills, and Abilities

Have experience of business administration, ideally in an office environment Have excellent IT skills, including strong knowledge of Microsoft Office products, particularly Word, Outlook, Excel and PowerPoint Be organised to manage own workload and meet deadlines Be able to work independently and use initiative Be able to present information accurately and clearly; The ability to communicate clearly and professionally by email Have a confident telephone manner Remain professional and focused and be an ambassador and exemplar for the company