Job Description

Working Hours: Monday to Friday, 9am to 5pm

Temporary Opportunity, minimum 6 months

Responsibilities:

• Order processing and tracking using internal IT system (SAP and Connect ME)
• Answering incoming calls – handling them in a polite, effective and efficient manner.
• Handle stock and delivery issues.
• Aftersales support such as returns, invoice queries, credits and debits.
• Keeping customers up to date with charges to the orders or to gather further information.
• Assisting the sales force in ensuring that the branch achieves its sales forecast.
• Achieving KPI’s and contributing towards team and branch targets.
• Keeping customer database and delivery date up to date.
• Check stock availability.
• General administrative duties.

Required Knowledge, Skills, and Abilities

Experience in SAP/CRM is desirable. Customer service experience is essential. Personal attributes: self-motivated, driven, methodical, personable, optimistic and resourceful. Excellent communication skills (both written and verbal). Excellent time management Excellent attention to detail. Ability to use own initiative. Strong organisational skills. Ability to work effectively both individually and as part of a team. IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint).