Job Description

Duties

• Provide efficient and accurate support to ensure the smooth running of the department
• Responsible for reactive maintenance when an issue is reported either via email or phone call
• Ensuring that job orders are raised appropriately before sending contractors to site whilst keeping the customer informed
• Raising complaints with contractors when works aren’t completed to a satisfactory standard
• Follow up of H&S, FRA, Site Reports and lift engineering works
• Completing minutes and site reports within 5 working days
• Set up or monitoring of Insurance claims
• Writing leaseholders and resident letters regarding different issues relating to the block
• Assisting Property Managers with large projects to ensure smooth running
• Sourcing local contractors and obtaining quotes
• Finding ways to reduce costs and improve service provided

Benefits (not limited to):

• Perkbox
• Fresh fruit deliveries
• Annual bonus
• Pension 
• Super friendly, welcoming office culture
• Parking

Required Knowledge, Skills, and Abilities

Excellent communication skills and ability to communicate at all levels Admin or Customer Service experience Strong organisational skills Calm under pressure Team player Willingness to learn and get involved