Job Description

Essentially, if you are passionate in sales, customer service, administration and/or have experience in the IT sector, in a role where you are confidently supporting a sales team we would like to hear from you.

Responsibilities include:

• Processing customer sales orders onto SAP system.
• Monitoring logistics of customer orders to ensure complete fulfilment.
• Handling and answering inbound e-mails and calls.
• Helping customers with any enquiries that they may have.
• Processing orders into our warehouse dispatch system.
• Assisting management in day to day activities.
• Managing customer returns and enquiries.
• Providing excellent customer service.
• Ensuring enquiries are dealt with in a timely manner.
• Prioritising tasks according to importance and urgency.
• Ensuring tasks and enquiries are handled end to end.

Required Knowledge, Skills, and Abilities

Great organisational skills High attention to detail Ability to learn fast and well Customer-first attitude Prioritisation Skills Able to work effectively individually as well as in a team Able to listen to and follow guidelines effectively High level of communication via telephone and e-mail