Job Description

What you will be doing

As the Operations Administrator, you will be responsible for the end-to-end management and delivery of our client’s Concierge service.

In this key role, you’ll help customers to hold events via Cisco, the leading enterprise solution for video conferencing, online meetings, screen share and webinars.

Specifically, you will:

- Liaise with customers to capture the detailed event requirements
- Create the event and manage the calendar
- Manage registrations
- Run test events to ensure the customer is ready for the main event
- Host our client’s concierge service for live events
- Handle post-event follow ups and reports
- Complete customer timesheets for invoicing
- Drive customer satisfaction levels across the various business functions

In addition, you will be responsible for maintaining the Customer Satisfaction rating (CSAT) and Net Promoter Score (NPS) of the business

“So, what’s in it for me?” you ask?

Our client prides themselves for being a culture-based company buzzing with high energy. Aside from the enthusiastic environment, you'll enjoy:

- Salary of up to £25,000 per annum DOE
- Vitality Healthcare
- Company pension
- Life insurance
- 25 days holiday and statutory (8)
- Professional development and career growth opportunities
- Awesome team members
- Full flexibility regarding remote working

Required Knowledge, Skills, and Abilities

Our client will be looking for someone who’s had previous experience in office admin, customer service, help desk or office support roles. They want someone who’s a great communicator, is comfortable talking to people and knows their way around computers and applications.