Job Description

We are notoriously ambitious and operate a fast-paced business. Our track record demonstrates that over the last 3 years to December 2019 sales have doubled and in 2020, despite COVID19, sales have continued to grow at over 40% p.a.

Lintbells are on a journey, to be the most trusted dog mobility brand in the world, that takes focus, dedication.

• We are bold and make brave decisions and we lead the pack
• We are the architects of our future, we're strategic, focused and optimistic.
• We deliver with pride and we all take full ownership in the part we play in the business.
• We keep moving and striving for improvement is in our DNA
• We invest time and trust in building long-term, meaningful relationships
• We understand first-hand the connection between an owner and pet, and it's our duty to make those moments happen for longer.

Description

The key responsibilities of the customer service administrator are:

• Be the first point of contact for any incoming calls and emails to resolve queries
• Processing payments over the phone or via email through the system
• Responding to enquiries both through email and over social media platforms
• Supporting the customer service manager with any queries or ad-hoc tasks
• Creating any orders as requested by customers
• Dealing with office administration, processing returns and filing any logged calls/enquiries
• Informing customers on products and understanding how to sell the positives of the products, having a genuine passion about what they do

Profile

The successful candidate will be a self starter and have experience in a fast paced customer service environment, ideally from FMCG. They will be resilient and empathetic to level with customers and understand their situation and needs, alongside being able to naturally communicate at all levels with great attention to detail. The Customer Service Administrator will be a real team player with the ability to work from home autonomously for the next few months

Job Offer

• Performance-related bonus (Up to 10%)
• Perkbox Membership
• Penson (4% matched contribution)
• Private Health Insurance

Required Knowledge, Skills, and Abilities

Ideally the candidate will be immediately available or on a short notice period, but for the right person a notice period would be manageable. Experience on Microsoft Office (Excel/Outlook) and an order processing system are highly desirable.