Job Description

The role

• Be one of the first points of contact for all telephone and email enquiries offering administration/customer service support
• Effectively administer operations team duties
• General admin and data entry
• Building strong relationships
• Carry out skype interviews
• Supporting with the recruitment process
• Deal with enquiries and complaints in a prompt manner, resolving them where possible or referring to the Operations Manager.
• Support the annual mailing of the brochure
• Support the whole direct recruitment process ensuring jobs are advertised on the website and any other channels deemed suitable
• Any other duties as required to support the general business

Required Knowledge, Skills, and Abilities

Minimum of 1 years' experience of working in an office environment preferably in an administrative or customer service role Experience in delivering excellent customer service The ability to work under pressure and meet deadlines Ideally some experience in recruiting Well-developed customer service skills, with a positive approach to customer contact and problem solving Knowledge of all Microsoft office programmes The ability to pick things up quickly Excellent attention to detail A high level of interpersonal skills Good communication skills, both written and oral The ability to work well in a team Confident Hardworking