Job Description

Working Hours: Monday to Friday, 9am to 5pm
12 Month Fixed Term Contract
Main Duties:

• Order processing and tracking using internal IT system (SAP and Internal Systems)
• Answering incoming calls
• Handle stock and delivery issues
• Aftersales support including invoice queries, credits and debit
• Contacting customers to update on any updates/changes
• Assisting the sales team to ensure the branch achieves targets
• Achieving KPI’s
• Keeping customer database up to date and accurate
• General administrative support

Required Knowledge, Skills, and Abilities

Experience in SAP is advantageous Previous Customer Service experience Strong written and verbal communication Organised and able to manage time Attention to detail Able to work from own initiative Strong IT skills (including Microsoft Excel, Word, PowerPoint and Outlook)