Job Description

The Role

SPIE UK, a smart engineering and technology-driven solutions provider for the built environment, are looking for a Helpdesk Administrator to provide efficient administrative and operational support to ensure the smooth running of the Facilities contracts within MTS.

The successful candidate will provide a single point of contact for customers, technical staff, support staff and management, receiving calls on the Help Desk.

The key responsibilities of a Helpdesk Administrator include, but are not limited to:

• Issue and follow-up of work orders and updating information onto database.
• Research, prepare and supply information.
• Provide typing and administration support as required, alongside telephone support and answering calls.

Required Knowledge, Skills, and Abilities

GCSE (or ‘O’ Level equivalent) passes in Maths and English or recognised equivalent. A typing speed of at least 50 words per minute (wpm). Experience in a similar role with a background in Facilities Management administration. Competent knowledge of CAFM and associated systems. Desirable: NVQ Level 1-2 (Administration 4396) or recognised equivalent or ‘A’ Level passes or recognised equivalent. Desirable: Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures; or Supervisory experience for possible future development.