Job Description

The Admin Officer will support the business processing PCN and offering advice to customers.

Duties Includes:

• To be responsible for providing comprehensive high quality, professional and customer focussed business and administrative support.

• Delivery of administration support to Representation Officers across a range of services including Penalty Charge Notice processing, dispensations, suspensions, refunds, raising invoices and general office functions.
• To support and contribute to the development and maintenance of efficient office systems, which ensure the delivery of the service, including post, filing and record keeping.

• To assist in developing, implementing and reviewing guidance notes for all staff on office procedures and to ensure all staff are aware of the administration systems and apply the agreed procedure.
• To co-ordinate the Parking Service Department's involvement in corporate projects and initiatives. Attendance at meetings may be required.

Required Knowledge, Skills, and Abilities