Job Description

This is a well established business with a good history and a strong future.  The team are friendly and helpful to each other and their customers, fostering a really positive workplace.  Full training is given, and there is continued development available throughout the company.

We are looking for someone friendly and who builds rapport easily with their customers.  You will need to be passionate about providing excellent customer service, and happy to work as part of a strong team.

The role is Monday to Friday, 9 am to 5 pm.  These working hours may change in the short term  to allow for social distancing when the full workforce is in operation.  The position is available immediately.

Duties and Responsibilities:

• Answering calls to clients and customers
• Offering assistance with products and systems
• Customer retention
• Introducing products where suitable
• Keeping records on the system
• Keeping clients happy by taking ownership at all times

The salary for this role is up to £20,000, depending upon your relevant experience.

What happens next:

In the first instance, please apply through this advertisement to Mission 4 Recruitment. We are working with our client to find the best candidates on the market. Successful applicants will be called by the Consultant working on the position within the next few days.

First interviews with the Hiring Manager will be held as quickly as possible as this position is available now.  We understand that you may have notice to give so we want to get the ball rolling as quickly as we can.  There will be a second interview.

Please note that wherever possible we will use telephone and video calls during this time, and will only arrange face to face meetings with us or our clients when it is necessary to do so.  If you have any concerns, or have any questions, please do get in touch and we will be happy to discuss those with you.

We look forward to hearing from you.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Required Knowledge, Skills, and Abilities

Solid experience of dealing with business customers over the phone Customer retention skills or sales skills (this is NOT a sales role!) Excellent listener and communicator Good IT skills Experience of using customer management systems Administration skills