Job Description

You must be available to start on the 30th November and to be able to make virtual interview today! If successful, great opportunity to grow within the team and excellent benefits.

Key responsibilities:

• To answer and handle calls promptly in an enthusiastic, courteous and efficient manner
• Identify and respond to the needs of customers, resolving queries where possible or passing effectively to Senior Customer Service Advisors or the Management team.
• Apply detailed, up-to-date knowledge of products and procedures
• Seek to achieve and exceed individual and team targets
• Input all data and complete all related paperwork accurately

Required Knowledge, Skills, and Abilities

Previous call centre experience (preferably in an inbound environment) Previous customer service experience Excellent telephone manner and the ability to communicate effectively, verbal and written PC literate and excellent data entry skills Previous administration experience Ability to work towards tight deadlines and productivity levels GCSE’s passes A-C or equivalent, including Maths and English